Frequently Asked Questions

Do I need to have identification?

Yes, depending on the transaction the ID varies, good practice is in date photo ID ( Passport, Driving licence ) and bank card.

Discover the Vodafone difference at Appscape, where cutting-edge technology meets local expertise.

Experience the power of seamless connectivity and customer-focused service.

Contact Us

We're focused on understanding your requirements, so that we can present you with the very best of what we have to offer.

We know how busy life can be, so for a tailored experience, have us contact you back at a time that's convenient for you via phone or email.

Other contact options

Reviews from our customers

Excellent service

Excellent service. Efficient upgrade and transfer of data. Thanks again.

I was fed up with my current provider…

I was fed up with my current provider shell as they mislead me and gave me poor service came and saw Ryan and he made it all better credit to the company

The staff were just so lovely and…

The staff were just so lovely and helpful and helped a old guy like with my Parking

Special shout out to Lauren, Suki and Katie. Great girls great team. Five star

Took out another contract phone today…

Took out another contract phone today and met a new member of staff who doesn't usually work at the Hastings branch. We also set up our internet through you guys as well and the entire process from beginning to end was amazing as well as easy.

Michael, it was a pleasure to meet you today and thankyou for all your… Read full testimonial

Advisor Katie extremely knowledgeable…

Advisor Katie extremely knowledgeable and very helpful. Gave me many options suited to my needs.

A very pleasant visit made so much easier by Katie who is a real asset to Vodafone

Eastbourne store is the best

All of the staff at the Eastbourne store were very helpful when I wanted to change my phone. There was a problem/delay whilst the finance element was being done but Bethany was 'on the case' to ensure the matter was resolved as quickly as possible, keeping me fully informed. She then sorted out transferring everything from… Read full testimonial

…Excellent Customer Service

I popped into the Bexhill store it was 17:20 shop closes at 17:30 the I store advisor greeted me with a smile, I explained I just need some information and wouldn’t keep him as the store was closing shortly, he told me not to worry and take a seat. I asked about my mobile service upgrade, he patiently went through the… Read full testimonial

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Very helpful staff spent time going through everything

Katie was the best customer service at Vodafone

We were served by Katie at Vodafone Priory Shopping Centre Hastings.

She was extremely helpful and managed to renew our contract by reducing our monthly payments by 50%. Katie handled everything from A to Z and explained to us all the options and terms and conditions.

Honestly, she was the best I have ever seen… Read full testimonial

I was helped by Marnie today

I was helped by Marnie today. She was very friendly and helpful taking time to explain the best options and deals. Which was great as I don't really understand a lot with phones.

I had previously spoke with other people from different company's but found them to be very pushy. so with that in mind I wasn't really… Read full testimonial